Support Center

How can I cancel my membership?

Last Updated: Dec 27, 2016 04:07PM UTC
If you'd like to cancel your membership and you signed up with your credit card on our site, please complete the following to cancel:
  • Sign in via a web browser and click your username in the top right hand corner of the site
  • Select My Account
  • Select the Membership Settings tab
  • Click the option to Cancel Subscription

If you signed up via our website, you must cancel through a web browser on your computer, tablet or the mobile web on your smartphone. The option to cancel will not be available on the Shudder app on your mobile device. 

PayPal Cancellation Note: if you signed up with PayPal please log into your PayPal account and cancel the recurring payment to Shudder. Otherwise PayPal will continue to bill you and forward the recurring payment to us. Once you cancel the recurring payment, we will be notified and the subscription will be cancelled.

If you experience any issues canceling, please email us at support@shudder.com with your username and the email address you signed up with.

 

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