Support Center

How to Cancel a Membership

Last Updated: Jun 21, 2018 05:19PM EDT
If you signed up with a credit card via our website, you must cancel through a web browser on your computer, tablet, or via the mobile web on your smartphone. 
1.     Sign in via a web browser and click ‘My Account’ in the top right-hand corner of the site
2.     Click 'Cancel Membership' on the lower right-hand side under 'Membership Settings'
PayPal Cancellation Note: if you signed up with PayPal, please log into your PayPal account and cancel the recurring payment to Shudder. Otherwise, PayPal will continue to bill you and forward the recurring payment to us. Once you cancel the recurring payment, we will be notified and the subscription will be canceled.
If you are having trouble canceling, it’s likely that you signed up through iTunes, Google Play, Roku, or Amazon Prime's add-on subscription, in which case, see our troubleshooting instructions for each individual service back on our main FAQ page.

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