Member Support

The Video is Buffering or Pausing While Playing on My Computer

Last Updated: Sep 06, 2018 10:44AM EDT
Our video player is adaptive and adjusts to your network connection to prevent buffering, which is why you may notice the video quality change while watching on a computer. If your internet network connection isn't strong enough to support a smooth playback experience, you might experience lower video quality or other issues with the player.
If you're experiencing any of these issues, please try the following:
  • Run a speed test at  A download speed of at least 6Mbps is required.
  • Reset your wireless router. Restarting your modem will often help with temporary connection issues.
  • Close any programs that you aren’t currently using. 
  • Check other devices running on your network. If there are other people on your network at the same time using data-heavy functions like streaming video or downloading media, you will experience a slower connection. 
  • Move closer to your wireless router. The further away you are, the weaker the signal. 
  • To rule out issues with your router, try connecting to the internet via a hard-wire connection, instead of wireless.
If you are still experiencing trouble with the site, send us a note using our contact form letting us know which steps didn't work for you - we'll do our very best to get you back on track!
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