Support Center

The Video Buffering or Pausing While Playing on My Computer

Last Updated: Jun 22, 2018 12:10PM EDT
Our video player is adaptive and adjusts to your network connection to prevent buffering, which is why you may notice the video quality change while watching on a computer. If your internet network connection isn't strong enough to support a smooth playback experience, you might experience lower video quality or other issues with the player.
 
If you're experiencing any of these issues, please try the following:
  • Run a speed test at speedtest.net. If you're not receiving what you pay for, you should contact your Internet provider.
  • Reset your wireless router. Restarting your modem will often help with temporary connection issues.
  • Close any programs that you aren’t currently using. 
  • Check other devices running on your network. If there are other people on your network at the same time using data-heavy functions like streaming video or downloading media, you will experience a slower connection. 
  • Move closer to your wireless router. The further away you are, the weaker the signal. 
  • To rule out issues with your router, try connecting to the internet via a hard-wire connection, instead of wireless.
 

Contact Us

ba0535aeabf3f87b28c20105d8978eef@shudder.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete