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The Video Won't Start or Load

Last Updated: Jun 22, 2018 12:04PM EDT
If a video isn’t loading on your computer, please try the following troubleshooting tips: 
  • Clear your cookies. You can learn how to do that in your browser by visiting
  • Upgrade your browser. Currently, we support Google Chrome, Mozilla Firefox, Safari, and MS Edge. We recommend always running the most up to date version of your browser for the best experience.
  • Make sure you have JavaScript and Cookies enabled on your browser. Confirm that they are by visiting
  • Find instructions on how to enable your cookies on this WikiHow and learn how to enable JavaScript at
  • Make sure your internet connection is strong enough. You can test it at Also check that you have a ping speed below 50ms, with no packet loss. You can check your ping speed at

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