The Video Won't Start or Load
If a video isn’t loading on your computer, please try the following troubleshooting tips:
- Clear your cookies. You can learn how to do that in your browser by visiting allaboutcookies.org.
- Upgrade your browser. Currently, we support Google Chrome, Mozilla Firefox, Safari, and MS Edge. We recommend always running the most up to date version of your browser for the best experience.
- Make sure your internet connection is strong enough. You can test it at speedtest.net. Also check that you have a ping speed below 50ms, with no packet loss. You can check your ping speed at ping-test.net.