Support Center

Why won't the video start or load?

Last Updated: Feb 09, 2018 11:08AM EST
If the video is not loading for you on your computer, please try the following troubleshooting tips:
 
  1. Clear your cookies. You can learn how to do that in your browser by clicking here
  2. Upgrade your browser. Currently we support Google Chrome, Mozilla Firefox, Safari, and MS Edge. We recommend always running the most up to date version for the smoothest experience.
  3. Make sure you have JavaScript and Cookies enabled on your browser. You can confirm that by visiting supportdetails.com. You can find instructions for enabling your cookies by clicking here or enabling JavaScript by clicking here
  4. Make sure you have a strong enough connection. You can test this at speedtest.net. Also check that you have a ping speed below 50ms with no packet loss. You can check your ping speed here.

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