Why won't the video start or load?
If the video is not loading for you on your computer, please try the following troubleshooting tips:
Clear your cookies. You can learn how to do that in your browser by clicking here.
Upgrade your browser. Currently we support Google Chrome, Mozilla Firefox, Safari, and MS Edge. We recommend always running the most up to date version for the smoothest experience.
Make sure you have a strong enough connection. You can test this at speedtest.net. Also check that you have a ping speed below 50ms with no packet loss. You can check your ping speed here.