Member Support

Shudder for iPhone and iPad

Last Updated: Sep 06, 2018 10:45AM EDT
General Info:

The Shudder app for iPhone and iPad is available in the App Store
 
Basic Troubleshooting:
  • Delete and Reinstall the Shudder app and reboot your device: Takes a few minutes, but might do the trick!
  • Data / WiFi connection: Using your wireless provider's data to stream is not a strong enough connection.  A download speed of at least 6Mbps is required. Check your download speed by going to speedtest.net in your device's web browser.
  • Clear your cache: If you don’t know how to do this, we recommend running a google search for your specific device + “clear cache” as it is often different on each device).

If you are still experiencing trouble with the app, send us a note using our contact form letting us know what steps that didn't work for you-- we'll do our best to get you back on track!
ba0535aeabf3f87b28c20105d8978eef@shudder.desk-mail.com
http://assets2.desk.com/
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