Member Support

Why Can't I Access Shudder on Both Amazon and Your Website Using the Same Account?

Last Updated: Aug 09, 2018 03:50PM EDT
Below are a few points of explanation about the Shudder Amazon Prime channel:
  • The Shudder Amazon Prime Video channel is a completely separate subscription and is not managed through our system
  • The Amazon Prime Video Shudder channel operates independently of our Shudder App for FireTV
  • This kind of Amazon-managed account cannot be combined, carried over, switched back and forth, or used on the Shudder website
  • If you run into any issues with streaming or with your billing, you'll need to reach out to their support team for help.
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