Support Center

I Can't Find the Video Controls on My Computer

Last Updated: Jun 22, 2018 12:13PM EDT
Windows PC: The Taskbar on the bottom of the screen could be hiding the controls and/or blocking the video player. If so, please follow the steps below:
[We should keep these as numbers since they’re step-by-step instructions]
1.     Right-click on the Windows Taskbar
2.     Select “Properties”
3.     Check the box that says “Auto-Hide the Taskbar"

You should now see the video controls.
Chrome users on Mac or Windows PC: You may have Silverlight disabled, which will hide the video controls. Here’s an article on that teaches how to enable it.

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