Member Support

How do I reset my password?

Last Updated: Sep 06, 2018 10:51AM EDT
To reset your password, please follow the instructions below:
  • Go here: https://www.shudder.com/forgot-password
  • Enter the email address you used to sign up for Shudder
  • Check your email for an official link to reset your password. The reset password link in that email is only valid for an hour, so you'll need to act fast
  • The new password needs to be at least eight characters long and should contain only numbers and letters

If you don't see the email with the official link in your inbox, check your SPAM or Promotions folder.  

Still not working? Sometimes it helps to delete your cache (mobile device) or cookies (web browser) before going through the steps again to reset your password.

Send us a note using our contact form if you continue to have issues with resetting your password.  
ba0535aeabf3f87b28c20105d8978eef@shudder.desk-mail.com
http://assets0.desk.com/
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