Support Center

Shudder on Amazon FireTV

Last Updated: Mar 16, 2018 02:41PM EDT
To start watching Shudder on your Amazon FireTV, first download our  app onto your device.

If you have an existing Shudder subscription, open the app and log in.

If you don't have an existing Shudder subscription, you can choose the option to purchase one from Amazon.  You have to enter your email address before purchasing your subscription on your Fire device.

Then you will need to check your email inbox for an email that directs you to a web page where you can set a password. Once you have set that password, you can then use that password and your email address as the username to stream from any other device. 
 
If you do not follow through with this password flow, then you will only be able to stream on the FireTV that you made the purchase on.

Troubleshooting:

If you encounter an issue while watching on your FireTV, please try:
 
# Rebooting your device.
# Confirming that you are still connected to your WiFi or Ethernet network.
# Making sure you have updated to the latest software version on your device.
# Making sure your device is fully updated by checking your settings.
# Delete and re-download the app.
 
If you are still experiencing an issue after trying those steps, please email us - support@shudder.com - and let us know:
 
# Your specific device and model number.
# If this issue concerns a specific title, please let us know which one.
# If you are getting a specific error message.
# If you can, a photo or video of the issue could really help us further identify the issue.

Contact Us

ba0535aeabf3f87b28c20105d8978eef@shudder.desk-mail.com
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