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  • How to Cancel a Membership

    If you signed up with a credit card via our website, you must cancel through a web browser on your computer, t...

    Jun 21, 2018 05:19PM EDT
  • Cancel an iTunes Membership

    If you signed up via the Shudder app on your iPhone or iPad, you can cancel your subscription by following the...

    Jun 21, 2018 05:21PM EDT
  • Cancel a Google Play Membership

    If you signed up via Google Play through the Shudder Android app, you can cancel your subscription by followin...

    Jun 21, 2018 05:23PM EDT
  • Cancel a Roku Membership

    If you signed up via the Roku Channel Store, you can cancel your subscription by following these steps: 1. ...

    Jun 21, 2018 05:24PM EDT
  • Why Can't I Access Shudder on Both Amazon and Your Website Using ...

    As of now, our website and Amazon Prime subscriptions operate independently from each other. Subscriptions can...

    Jun 22, 2018 12:00PM EDT
  • How do I cancel my FireTV membership?

    When you start a subscription on your Fire TV, you're typically required to sign in or create an account with ...

    Jun 21, 2017 11:09AM EDT
  • What is your Refund Policy?

    For monthly memberships, we can issue a full refund if a request is made within 48 hours of being billed. ...

    Oct 05, 2017 04:25PM EDT
  • How can I get a refund?

    If you are within the refund window, you can submit refund request to support@shudder.com. Please include "REF...

    Oct 05, 2017 04:29PM EDT
  • Help! I have fraudulent charges from your service.

    We understand that fraudulent charges can be upsetting. If you believe the charge was fraudulent, we can help...

    Oct 05, 2017 04:47PM EDT
  • How do I reset my password?

    You can change your password by going to the login page and clicking on "Forgot Password". You will then be em...

    Oct 24, 2017 09:58AM EDT

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