Member Support

Memberships and Billing

  • How to Cancel a Membership

    Please note: Deleting the Shudder app or channel from your device does not cancel your subscription. You must ...

    Aug 10, 2018 01:10PM EDT
  • How do I reset my password?

    To reset your password, please follow the instructions below: Go here: https://www.shudder.com/forgot-passw...

    Sep 06, 2018 10:51AM EDT
  • Cancel an iTunes Membership

    Please note: Deleting the Shudder app from your device does not cancel your subscription. You must follow the ...

    Aug 09, 2018 05:08PM EDT
  • Cancel a Google Play Membership

    Please note: Deleting the Shudder app from your device does not cancel your subscription. You must follow the ...

    Aug 10, 2018 01:20PM EDT
  • Cancel a Roku Membership

    Please note: Deleting the Shudder channel from your device does not cancel your subscription. You must follow ...

    Aug 09, 2018 05:08PM EDT
  • Cancel an Amazon Fire TV membership

    Please note: Deleting the Shudder app from your device does not cancel your subscription. You must follow the ...

    Aug 10, 2018 01:24PM EDT
  • How To Cancel Amazon Prime Channel Add-On

    Please note: Deleting the Shudder app from your device does not cancel your subscription. You must follow the ...

    Aug 10, 2018 01:38PM EDT
  • Why Can't I Access Shudder on Both Amazon and Your Website Using ...

    Below are a few points of explanation about the Shudder Amazon Prime channel: The Shudder Amazon Prime Vide...

    Aug 09, 2018 03:50PM EDT
  • What is your Refund Policy?

    For monthly memberships, we can issue a full refund if a request is made within 48 hours of being billed. ...

    Oct 05, 2017 04:25PM EDT
  • How can I get a refund?

    If you have a Shudder.com registered account, and if you are within the refund window (48 hrs for Monthly and ...

    Sep 06, 2018 10:52AM EDT
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