Shudder Support

About Shudder 4

• Contact Shudder
• How Do I Sign Up?
• How Much Does Shudder Cost?
• What is Shudder?

Memberships and Billing 15

• How do I reset my password?
• How to Cancel a Membership
• What is your Refund Policy?
• How can I get a refund?
• I am seeing charges from Shudder that I did not authorize

See all 15 articles

Web Troubleshooting 5

• I Can't Access My Account?
• The Video is Buffering or Pausing While Playing on My Computer
• The Video Won't Start or Load on My Computer
• How Do I Enable JavaScript on My Browser?
• I Can't Find the Video Controls on My Computer

Devices & Troubleshooting 6

• What devices does Shudder support?
• Shudder for Android Phones and Tablets
• Shudder for iPhone and iPad
• Shudder for Chromecast
• Troubleshooting for Streaming Devices

See all 6 articles

Content - What's on Shudder 3

• Can I request a title for the library?
• What's on Shudder Now?
• Why are certain movies or programs available on Shudder in other countries but not mine?

User Experience 5

• Where is Shudder Available?
• What is Shudder TV?
• Closed Captions
• How do I Leave a Review on What I've Watched?
• What Resolutions are Films Available in?

Shudder Store 2

• Shudder Store - About
• Contact and info - Help & Returns