Our video player is adaptive and adjusts to your network connection to prevent buffering, which is why you may notice the video quality change while watching on a computer. If your internet network connection isn't strong enough to support a smooth playback experience, you might experience lower video quality or other issues with the player.

If you're experiencing any of these issues, please try the following:

  • Run a speed test at speedtest.net.  A download speed of at least 6Mbps is required.
  • Reset your wireless router. Restarting your modem will often help with temporary connection issues.
  • Close any programs that you aren’t currently using. 
  • Check other devices running on your network. If there are other people on your network at the same time using data-heavy functions like streaming video or downloading media, you will experience a slower connection. 
  • Move closer to your wireless router. The further away you are, the weaker the signal. 
  • To rule out issues with your router, try connecting to the internet via a hard-wire connection, instead of wireless.