Basic Troubleshooting:

  • Unplug the device from power for at least 2 minutes, then plug back in
  • Delete and re-download the app
  • Confirm that you are still connected to your WiFi or Ethernet network
  • Make sure you have updated to the latest software version on your device
  • Check that your device is fully updated by going into your settings


If you are still experiencing trouble with the channel, send us a note using our contact form letting us know which steps didn't work for you (as well as the following info listed below):

  • The specific device and model number
  • If this issue concerns a specific title (please let us know which one)
  • If you are getting a specific error message
  • If you can, a photo or video of the issue you're experiencing