****A recent update to Roku’s operating system caused a “Stream Unavailable” error in the Shudder app.****

To fix the issue, simply log out and log back in again.
If you’ve still having any issues, email support@shudder.com and they’ll get to the bottom of it.


General Info:


Shudder is available to watch on most Roku devices. Search for us in the Roku Channel Store, or click here

 

After you download the channel, you will have two options for set-up:


1.     If you already have a Shudder account, you can log in with your existing login info

2.     If you don't have an account yet, add the channel and purchase a membership within the channel.


You will also be able to use your Shudder Roku account to watch on your phone and other supported devices via the Shudder app.

 


Troubleshooting:

  • Unplug the device from power for at least 2 minutes, then plug back in
  • Delete and re-download the app
  • Confirm that you’re still connected to your WiFi or Ethernet network
  • Update the latest software version on the device
  • Confirm the device is fully updated by checking the settings

If you are still experiencing trouble with the channel, send us a note using our contact form letting us know which steps didn't work for you (as well as the following info listed below):

 

  • Your specific device and model number
  • If the issue concerns a specific title, please let us know which one
  • If you are getting a specific error message
  • If you can, include a photo or video of the issue or error message will help us further identify and resolve the problem