General Info:


The Shudder app for iPhone and iPad is available in the App Store

 

Basic Troubleshooting:

  • Delete and Reinstall the Shudder app and reboot your device: Takes a few minutes, but might do the trick!
  • Data / WiFi connection: Using your wireless provider's data to stream is not a strong enough connection.  A download speed of at least 6Mbps is required. Check your download speed by going to speedtest.net in your device's web browser.
  • Clear your cache: If you don’t know how to do this, we recommend running a google search for your specific device + “clear cache” as it is often different on each device).


If you are still experiencing trouble with the app, send us a note using our contact form letting us know what steps that didn't work for you-- we'll do our best to get you back on track!