How to "restore purchase" for in-app subscriptions
For Google Play and Apple App Store purchased subscriptions, follow these steps to "Restore Purchase" on your mobile device:
Step 1
Click on your profile avatar in the top left corner of the app.
Step 2
Select "Account Settings"
Step 3
Select "Plans"
Step 4
Tap the "Restore Purchase" button at the bottom of the screen and confirm when prompted.
Still not working?
Sometimes the revalidation can take a few minutes, depending on the app store. If it's been a while and your subscription still isn't reflected in your Shudder account, or if you received an error message during the revalidation process, here are a few things you can try:
Check your Shudder account: Confirm that you're logged in with the correct Shudder account. If you have more than one account, log in with the alternate email address and try restoring your subscription again. Note: Your Shudder account email address may vary from your app store account email address.
Check your app store account: Make sure you are signed into the exact same Apple Account or Google Play account that you used to make the original purchase.
Check restrictions: Ensure in-app purchases are not blocked on your device. On iOS, go to Content & Privacy Restrictions, then iTunes & App Store Purchases, and make sure In-App Purchases is set to Allow.
Force quit the Shudder app and clear app data.
Restart the device: Turn your device off and back on to clear out cache and refresh the app store connection.
Check internet connection: Switch to a stable Wi-Fi network if your cellular signal is weak, as bad reception blocks store synchronization.