Windows PC: The Taskbar on the bottom of the screen could be hiding the controls and/or blocking the video player. If so, please follow the steps below:


1.     Right-click on the Windows Taskbar

2.     Select “Properties”

3.     Check the box that says “Auto-Hide the Taskbar"

You should now see the video controls.


Chrome users on Mac or Windows PC: You may have Silverlight disabled, which will hide the controls. Here’s a handy article from that shows you how to enable them.

If you are still experiencing trouble, send us a note using our contact form letting us know which steps didn't work for you - we'll do our very best to get you back on track!