General info:

The Shudder Android app is currently available in the Play Store - search for it from your device to install, or click here. Shudder is compatible with most Android mobile devices. Please check our Play Store listing for current operating system version requirements. We recommend Android 7 and higher for a smooth experience.

Basic Troubleshooting:

  • Confirm that you have the latest update installed.
  • Delete and Reinstall the Shudder app and reboot your device: Takes a few minutes, but might do the trick!
  • Data / WiFi connection: Using your wireless provider's data to stream is not a strong enough connection.  A download speed of at least 20Mbps is required. Check your download speed by going to in your device's web browser.
  • Clear your cache: If you don’t know how to do this, we recommend running a google search for your specific device + “clear cache” as it is often different on each device).


If you are still experiencing trouble with the app, send us a note using our contact form letting us know which steps didn't work for you-- we'll do our best to get you back on track!