Memberships and Billing

How do I reset my password?
To reset your password, please follow the instructions below: Go here: https://www.shudder.com/forgot-password Enter the email address you used to sign ...
Thu, 9 Apr, 2020 at 11:15 AM
How to Cancel a Membership
Please note: Deleting the Shudder app or channel from your device does not cancel your subscription. You must follow the cancel instructions below in order...
Wed, 8 Apr, 2020 at 10:55 PM
What is your Refund Policy?
For monthly memberships, we can issue a full refund if a request is made within 48 hours of being billed.   For annual memberships, we can issue a full r...
Thu, 9 Apr, 2020 at 12:34 PM
How can I get a refund?
If you subscribed directly with us on shudder.com, and are within the refund window (2 days for monthly charges and 7 days for annual charges), submit a ref...
Thu, 9 Apr, 2020 at 12:42 PM
I am seeing charges from Shudder that I did not authorize
We are aware of individuals reporting that their personal credit card information has been used to purchase Shudder subscriptions without their knowledge or...
Wed, 18 Aug, 2021 at 5:56 PM
How to upgrade to an Annual Membership in iTunes
On your iPhone, iPad, or iPod touch Go to Settings > [your name] > iTunes & App Store. Tap your Apple ID at the top of the screen, then tap Vi...
Thu, 30 May, 2019 at 4:11 PM
Why Can't I Access Shudder on Both Amazon and Your Website Using the Same Account?
Below are a few points of explanation about the Shudder Amazon Prime channel: The Shudder Amazon Prime Video channel is a completely separate subscriptio...
Thu, 9 Apr, 2020 at 11:13 AM
How To Cancel Amazon Prime Channel Add-On
Please note: Deleting the Shudder app from your device does not cancel your subscription. You must follow the cancel instructions below in order to stop be...
Thu, 9 Apr, 2020 at 2:20 PM
Cancel an Amazon Fire TV membership
Please note: Deleting the Shudder app from your device does not cancel your subscription. You must follow the cancel instructions below in order to stop be...
Thu, 9 Apr, 2020 at 2:20 PM
Cancel a Roku Membership
             Please note: Deleting the Shudder channel from your device does not cancel your subscription. You must follow the cancel instructions below in...
Thu, 9 Apr, 2020 at 2:23 PM